Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at codedbeaute@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at codedbeaute@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at codedbeaute@outlook.com.

Returns & Exchanges

Can I return or exchange an item?
We sincerely hope you love your products as much as we do! However, due to hygiene reasons, we cannot accept returns or exchanges unless the product is faulty.

If you receive a faulty item, please contact us at codedbeaute@outlook.com within 7 days of receiving your order. 

If your item is faulty, damaged, or incorrect, please contact us before returning it. We will assess the issue and provide return instructions. Where required, we will offer a repair, replacement, refund, or other remedy in accordance with Australian Consumer Law. Nothing in this policy excludes or limits your rights under Australian Consumer Law.

When returning faulty items:

• If a return is required, we’ll let you know the recommended postage method and whether return postage costs will be covered or reimbursed in accordance with Australian Consumer Law.

  Please keep your postage receipt and tracking details until your return has been resolved.

Note: Everyone’s skin is unique, with varying levels of dryness and individual needs. Results and timelines may differ from person to person, so please keep this in mind when using our products.

 

Cancellations

Once your order is on its way with Australia Post, we’re unable to make any changes or cancel it. Rest assured, it’s in safe hands and on its way to you!